All the products listed in website have actual images and / or videos. Our products are 100% quality assured and hence it is classified as "NON CANCELLABLE, NON RETURNABLE & NON REFUNDABLE GOODS"

You can always contact us at info@hellobloomz.com for any questions

Please inspect your order upon reception and contact us immediately if the item is damaged in transit or if you receive the wrong item, so that we can evaluate the issue and make it right.

A lot of effort is put into packing and shipping to ensure safe delivery. Kindly keep an opening video ready before submitting any queries related to package/product damages. Alternately, you can also reach out to the shipping office through whom your package is delivered.

Certain types of items cannot be returned, like gift cards, sale items, and any customized products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

We do not provide any exchange of goods as of now.

We do not adhere to this EU 14 day cooling off period.

We do not provide any refunds since our products are classified as "NON CANCELLABLE, NON RETURNABLE & NON REFUNDABLE GOODS"